Terms & Conditions

By submitting an order you are accepting the ‘Terms and Conditions’ of the Lucketts Dairy Ltd website as set out below. We only deliver products to customers who are registered and we have accepted as having an account with us, and whose account is maintained within their credit terms and monthly credit limit (£60 for direct debit customers unless otherwise agreed.)

Please read these terms carefully, print and keep a copy of them for your reference.

This website is owned and operated by:

Lucketts Dairy Ltd
415 Beake Avenue
West Midlands

Tel:  02476 491823

If you need to get in touch with us you can do so via the above address for postal correspondence, or by using our email address or phone number.

Our registered address is:


Company Reg No. 8914148
VAT No. 695279379

Free milk offer

New customers claiming this offer will receive their first 7 pints (or 2 x 2 litre cartons) of milk free. This offer will be withdrawn if the customer cancels their regular milk order prior to spending £25 or if they cancel within 60 days of registering their account with us. In either of these cases, the milk will be charged at full price.

General website usage

This website is published by Lucketts Dairy Ltd (the owner). Its use is subject to the following terms and conditions:-

Permanent storage, copying, redistribution, or modification of the content of the site will be considered a breach of copyright and subject to legal proceedings.

This website may not be used whole or in part in the creation and or publication of another website or used for marketing, publicity or any other written purpose, without the express written consent of the owner.

The information contained may be changed without notice. The owner will not be liable for any consequences arising from such changes.

The owner does not guarantee the accuracy or completeness of the information shown and will not be liable for any inaccuracies or omissions.

The contents are for information only. It is the responsibility of the user to assess the relevance of the information to his needs.

Any linkage to another website(s) is for your convenience only. The owner does not endorse the website(s) and does not have any responsibility for its content.

Our permission is required before linking to this site.

Lucketts Dairy Ltd or any of its members of staff or authorised agents cannot accept any liability whatsoever for any damage or loss by users or third parties, resulting from the use of this Website.

Other names and logos contained in this site may be trademarks or registered trademarks of their respective companies.

Ordering From Us

Lucketts Dairy reserves the right to refuse any customer a monthly credit account and may on occasion require payment upfront for deliveries. Credit is supplied on a customer to customer basis and may also be revoked at any time and the full balance requested immediately.


No terms and conditions put forward by the Buyer/User, any verbal representation, guarantees, or other statements made by or on behalf of Lucketts Dairy Ltd, shall be binding unless confirmed in writing by Lucketts Dairy Ltd. Your statutory rights are unaffected by these terms and conditions.

When you enter your order on our website it does not indicate that a contract exists between us. Once we deliver the items you have requested to where you have told us to deliver them, there is then a contract between us.  We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Though we constantly strive to provide accurate and current information on this website, Lucketts Dairy Ltd, will not be responsible for errors/omissions in product descriptions or the customer’s interpretation of those descriptions.

Customers must be of 18 years or over to be able to place an order.

Registration as a customer must be accompanied by your real name, cardholders invoice address, actual delivery address, e-mail address and any other requested information during the registration and order process.

Orders can be placed via our website until the cut-off time indicated on the information pages of this website. This cut-off time enables us to check the order and stock and load that order for your next delivery day (this does not imply a delivery ‘next day’ if we do not deliver on your round every day).

After this cut-off time the order will still stand on your account and will be delivered on your next available delivery day, unless you cancel the order.

Some special products are not held in stock and require a lead time for us to order them in before we can deliver them to you. This lead time will be advised by an information box when you click to add the product to your order.

We cannot send orders to P.O.BOX addresses. We will not accept P.O Box addresses as a valid billing address, even if an order is attempted and payment is authorised by SagePay.

We always take payment on or after delivery of an order.

If you wish to cancel an order and it has already been delivered to you, then the product will be charged for. If you cancel an order within 48 hours of its requested due delivery, especially for a special product or offer we have obtained or reserved specifically for you, then the product may be charged for.

Your regular product order and any that you add to it or order specially may not be delivered if your account is out-with its credit limit, or your payment is not made within 14 days of our email request and invoice, or your last payment was rejected by your bank or card account.

Product Availability

ALL GOODS ARE OFFERED SUBJECT TO AVAILABILITY. Items listed on our website are purely an invitation to order. They do not constitute that the item is in stock. We do not and cannot guarantee that every item on our website is available at time of ordering.

If an item is ordered and we do not have stock then when you click to add it to your order an information box will inform you of the lead time needed for delivery of that item.

If an item we generally stock is unavailable we will try to contact you to see if you would like an alternative product, or wish to wait while we obtain more stock, provided a correct email address and telephone number is provided by you. We reserve the right to withdraw any item without notice.

The product images on our website are an indication of the product we are offering, however the packaging may vary.


This information relates to UK Deliveries

Please note – we deliver our products to a place you specify at your delivery address. This is not always to you personally or when someone is able to accept delivery. When ordering you are agreeing to us leaving the product(s) on the day and in the place you request us to do so, or on your doorstep if no other place is specified to us.

It is the customers’ responsibility to ensure the place you specify to us at the delivery address and location is suitable and safe from any interference or adverse conditions. It is also your responsibility to take the products delivered into your property promptly and store appropriately.

Deliveries are usually on the specific days that we are able to deliver at your location. This can be between 2 and 5 days a week and may exclude some national holidays. You will be informed of the usual delivery days for your delivery ‘round’ when you first register with us as a customer.

We always attempt to deliver your orders when and where you request, however we cannot be held responsible for deliveries that cannot be made due to adverse weather conditions, local road conditions, staff illness, vehicle breakdowns, our suppliers non-delivery or other issues and incidents that are beyond our control.

All goods are carefully stored at correct temperatures, loaded and delivered as soon as they are available to fulfil your order. There are no charges for delivery to addresses within our delivery areas specified on our website. Please contact us if you require a delivery out of these areas.

A specific delivery time to any doorstep cannot be and is not guaranteed. Upon placing your order a delivery time may be advised, however, Lucketts Dairy Ltd shall not be held responsible should delivery be received after the advised time.

Prices and Payments

All prices are in UK Pound Sterling and inclusive of applicable United Kingdom Value Added Tax. We are obliged to state that VAT applies to deliveries to UK and other European Union destinations. All other orders are VAT free.  Please note that currently VAT is not applicable to most food products.

Any quotation or published price is subject to alteration or withdrawal without prior notice as a result of fluctuation in exchange rates, increase in supplier’s prices, and error in published price or other costs beyond our control. Statement of price or a quotation does not constitute an offer. We will inform you of the correct price where the right to cancellation can be exercised.

Payments made online are taken via SagePay. Credit card details are entered on a secured page and are transferred using SSL technology. Lucketts Dairy Ltd will never see or retain your bank or credit card details when you pay online. If not paying online we will contact you to arrange payment and delivery.

SagePay security policy can be found at  http://www.sagepay.com/securitypolicy

Full payment is required on all orders when we request payment, usually after delivery. All card payments are subject to security checks before acceptance. If the issuing bank of your payment method does not for any reason authorise payment from that account we will try to contact you to obtain an alternative payment method. If we cannot obtain payment future orders may be delayed or cancelled.

Any account and its orders may be put on hold if it is out-with its credit limit, or if a payment is more than 14 days overdue from the date we requested it.

We can accept cheques, cash, BACS/Online Transfers and the following credit/debit cards: Visa, Visa Electron, Visa Delta, Switch/Maestro.

No surcharge will be applied to payments made by Credit or Debit Cards.

When paying by direct debit you have five working days after the invoice date to look through the invoice and ensure that you are happy with all the information, we will automatically request the amount on the invoice from your account the Friday proceeding the date on the invoice. The direct debit can be set up via your online account or by calling the office.

Should you instruct us to take your payment via Direct Debit and for whatever reason this payment fails, you will be charged with a £1.20 failure fee per attempted transaction.

Title to the goods will remain with Lucketts Dairy Ltd until full payment is received.
Payments made online are taken via SagePay. Lucketts Dairy Ltd will never store or see your bank or credit card details when you pay online. If not paying online we will contact you to arrange payment and delivery.

Monthly payers, that is to say those that choose to receive an invoice containing all items received the previous month, must clear their account within 14 days of receipt of each monthly invoice or request for payment. Lucketts Dairy reserve the right to refuse any customer access to monthly credit and may insist on payment either weekly, fortnightly or via direct debit.

Cancellation / Return of Goods

If, for any reason at all, you are not totally satisfied with your purchase please notify us within 48 hours of delivery, we will then issue a returns authorization. We will then request you to return it to the address below within 3 days of the date of delivery, with its original contents and packaging.

Please note that we will only authorise the return of products (for no reason stated) if they are non-perishable, unopened and undamaged and can be resold. Any perishable product, or non-perishable products that have been opened or damaged after delivery cannot be returned (unless faulty) due to health and safety reasons. If the product is found to have been faulty, sub-standard, out of (consumption) date when delivered or damaged in transit we will provide a full refund of the purchase price.

If you wish to cancel an order and it has already been delivered to you, then the product will be charged for. If you cancel an order within 48 hours of its requested due delivery, especially for a special product or offer we have obtained or reserved specifically for you, then the product may be charged for.

Unless faulty, we cannot accept the return of any special order or reserved products.
For all returns you will be required to arrange for the return, or facilitate collection by us. Make sure to tell us when and where the product was delivered and whether you want an Exchange or Refund.

Pack the Items safely and return to:
Lucketts Dairy Ltd
415 Beake Avenue, Coventry, West Midlands CV6 2HN

Whilst we will make every attempt to limit and remedy this type of situation, we must emphasize it is in everyone’s interest to ensure that the correct items are being ordered and that the delivery day and place is suitable for you.

Should you wish to cancel your deliveries all together, please note that you MUST call the office on 02476 491823. Simply removing your standing order may not be a suitable solution to stopping your milk deliveries. Any deliveries made after your removing of the standing order due to the operation of the ordering system may still be charged.


All products are delivered in good condition at the time we deliver them and are fit for consumption within the dates specified by the producer/manufacturer on the packaging.

This will exclude products suffering damage, breakages, deterioration or contamination caused by accident, neglect, misuse or deliberate interference by others once the product is delivered to the place you specify at the delivery address, especially if the product is left exposed to the elements, public or animals for any prolonged period. We therefore cannot accept responsibility for the condition the product is in once you actually consume it.

You may be responsible for transport and return any goods damaged after we have delivered them.

We do not send unsolicited e-mail’s to our customers or potential customers.  However, as part of our efforts to ensure that you are aware of the latest developments and offers, we would like to use your contact details to advise you of payments due, news about products, price changes, product updates/changes and changes to our service, delivery or holidays.

Please indicate your preference of whether you receive such information from us by sending us an email. You may unsubscribe at any time by informing us by replying to any email or newsletter that you receive from us.

We continually monitor web statistics including site usage and search engine patterns to help us develop the design and layout of our web site. This in no way affects our customers’ privacy.

If any part these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions. This contract is and shall be deemed to have been made in England and shall in all respects be governed by English Law.